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Jetking Certified Tech Support Engineer
Are you passionate about technology and love solving technical challenges? Are you looking for a rewarding career that allows you to make a real difference in people's lives? Look no further, because Jetking has the perfect opportunity for you to
soar tonew heights as a
Certified Tech Support
Engineer!
Become a
Jetking Certified Tech Support Engineer
Are you passionate about technology and love solving technical challenges? Are you looking for a rewarding career that allows you to make a real difference in people's lives? Look no further, because Jetking has the perfect opportunity for you to soar to new heights as a Certified Tech Support Engineer!
Fill the form to get free workshop & career counseling
- Course Duration: 176 Hours
- Program Start Date: As per Batch launch calendar in offline/hybrid mode
- Course Fee: Flexible - One-Time /Instalment Mode
Why Jetking
Immersive curriculum
Hands-on learning, interactive content, measurable progress, Industry use case, mentoring sessions, certification mapped & Masterclass
Supported journey
Experienced mentors, expert reviewers, engaged and dynamic student community
Real-world projects
Industry-designed projects, actionable feedback, portfolio ready results
Career services
Resume building assistance, interview preparation, expert career guidance
The IT industry is the most booming industry in India, and in the world.
There is an abundance of demand from recruiters both in India and internationally for proficient professionals in the IT sector.
The IT industry contributes to a whopping
7.4% of India’s GDP.
An estimated 300,000 new jobs will be created in India's Information Technology and Business Process Management (IT-BPM) sector this fiscal year, according to a report by Teamlease.
The IT industry is the most booming industry in India, and in the world.
There is an abundance of demand from recruiters both in India & internationally for proficient professionals in the IT sector.
The IT industry contributes to a whopping
7.4% of India’s GDP.
An estimated 300,000 new jobs will be created in India's Information Technology and Business Process Management (IT-BPM) sector this fiscal year, according to a report by Teamlease.
Milestones Achieved
We ensure you learn the best, from the best through innovative methods and exceptional thought leadership. Learn from passionate instructors with expertise who believe in practical teaching methodologies. Explore our courses below…
100+
Training Centres
11,00,000 +
Students Trained
76 +
Years Legacy of Success
5000+
Recruiters
Course Highlights
1. English and Personality Development:
Duration: 46 Hours Sessions: 23
At the end of this subject, students will be able to understand basic English and reply accordingly also prepare for the interview
Topics Covered
• Importance of PD and Goal Setting
• Formal Greetings
• Basic English Communication, Grammar i.e Tenses
• Resume Writing
• Formal greetings & work ethics
• Additional activities for spoken English
• Dealing with different types of Customers
• Interview Preparation
• Email Writing
• Mock Interview
• Job Description and Company Profile
2. Service Desk Tool:
Duration: 10 Hours Sessions: 5
Service Desk Tool At the end of this subject, students will be able to understand Help Desk/Service Desk operations and can work in a simulated environment
Topics Covered
• Introduction to Service Desk/Helpdesk
• Different Service Desk tools and how to use (Service Now, Zoho Et Nagios)
• Practical exposure to Help Desk using simulated environment
3. Orientation:
Introduction to IT Industry & Role of Desktop Engineer with Pre Assessment.
4. Behaviour Skills:
Duration: 10 Hours Sessions: 5
At the end of this subject, students will be able to understand essential behaviors need to be exhibited at the workplace.
Topics Covered
• Essential Behaviors: Learning attitude, Logical thinking Et Problem solving
• Behaviour/Etiquette at Workplace
• Organisational Process & Policies
• Documentation (KB, SOPs)
5. Install & Troubleshoot PC Hardware:
Duration: 26 Hours Sessions: 13
At the end of this subject, students will be able to identify & trobleshoot a PC and its components, BIOS Settings Er Troubleshooting, Laptop parts upgrade Er troubleshoot laptop issues, Connecting Er basic troubleshooting of a Printer
Topics Covered
• Different client devices & parts of a PC
• Installation & Troubleshoot of RAM Er Motherboard
• Installation & Troubleshoot of Hard disk Er SMPS
• Installation & Troubleshoot of Processor Er Graphics Issues
• Working on BIOS/UEFI Settings & Troubleshooting
• Laptop parts identification, Upgrade and Troubleshooting
• Identification of Beep codes and solution
• Types of Printer, Connectivity & Basic Troubleshooting
• Working with Diagnose Tools
6. Configure & Troubleshoot OS:
Duration: 30 Hours Sessions: 15
At the end of this subject, students will be able to Install or Migrate Windows OS, Install Ubuntu Linux, use Linux basic commands, Security check £7 updates, Install & troubleshoot OS Drivers & Apps, Connect to AD and Cloud, Trobleshooting Windows issues.
Topics Covered
• Different OS and Compatibility Features of Windows 11
• Windows Installation Migration & Upgradation
• Features of Linux
• Install & Configure Linux (Ubuntu) b- macOS_2
• Dual-Boot Installation
• Basic Linux commands and file management
• Security patch and services updates
• Installation & Troubleshooting of Drivers
• Installation & Troubleshooting of Apps
• Connecting client to Domain
• Connecting & Managing Printer in Windows/Linux
• Troubleshoot OS related Issues
7. Networking Essentials:
Duration: 34 Hours Sessions: 17
At the end of this subject, students will be able to Install or Migrate Windows OS, Install Ubuntu Linux, use Linux basic commands, Security check £7 updates, Install & troubleshoot OS Drivers & Apps, Connect to AD and Cloud, Trobleshooting Windows issues.
Topics Covered
• OSI_TCP/IP Model
• Configure DNS & DHCP in Network
• Types of UTP cables, Connectors and Crimping standards . Types of Fiber cables, Connectors
• Identification of NW Devices & Its working
• IP Address and Types of Address
• IP address parameters & Assign an IP address
• Subnetting
• Ports & Protocols
• Difference between Wired & Wireless Devices, Wireless Security
• How to connect to a wireless network
• Configure & manage NW printer
• Resolve network conectivity issues
• Remote troubleshooting, how to use PUTTY and allow ports, Using Team viewer, RDP, Connectwise
• Using Wireshark to monitor NW
8. MS-365 Outlook:
Duration: 20 Hours Sessions: 10
At the end of this subject, students will be able to create a Word doc/Excel sheet/Powerpoint slide, Configure Er troubleshoot Outlook, Use Onedrive, Manage Users and licenses
Topics Covered
• Subscriptions of MS-365 & Using Word
• Using Excel
• Using PowerPoint
• Configuring Outlook, Google Workspace (Offline, Cloud, POP/IMAP, Mobile)
• Troubleshooting Outlook (Backup, OST, how it works, hanging/crash, slow performance-memory extend)
• Managing & configuring One Drive
• User Management and License management
TESTIMONIALS
Our actions & efforts speak louder than our words
Hear straight from our high-achievers!
"I got the right platform to start my career"
Before joining Jetking, I was not sure what to do with my career. But after completing the course, I got the right platform to start my career. It's been nearly 5 years and I have never looked back. I am very satisfied with my decision to join Jetking which has proved that there is no disadvantage of being a girl in technical domain.
Preeti Madan
Quatrro
" You made a major difference in my life"
“Without Jetking, I don’t know where I would be. You made a major difference in my life. All those times that you have gone the extra mile for me, I really did notice. Your belief in me makes me believe in myself.”
Nikhil Pathare
Tata Consultancy Services
